Use of Genesis Digital products and services (including but not limited to WebinarJam, EverWebinar, and Kartra) constitutes your acceptance of and agreement to comply with Genesis Digital's billing policy.
Genesis Digital accepts payments from most major credit cards, and in some cases, PayPal.
Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased the Genesis Digital subscription. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. Genesis Digital will not prorate any portion of unused subscription services. All subscription fees are nonrefundable except as described below.
KARTRA has established monthly usage allotments and additional usage fees for certain features of the Software, based on factors including usage, demands, and third party charges. At present, email, asset hosting and bandwidth, and hostname use are the only features for which monthly allotments have been established and additional usage fees apply. Note that any Genesis Digital refund policies that exist DO NOT APPLY to usage fees.
These fees are indicated in the Kartra End User License Agreement. The fees and limitations will be updated from time to time. Your continued use of the Software is your agreement to the current rates. KARTRA strives to keep the fees fair for all who require additional usage:
If you go over your allocated amount for any of the above services, the overage fee will be added to your next monthly bill. You can review and monitor for overages in your billing profile. Your account will continue working without any change provided overages are paid when due.
Kartra subscriptions are purchased on a monthly basis. If you wish to upgrade or downgrade your package, the new usage allotments will go into effect the following month. If an upgrade is triggered due to the number of leads imported exceeding the package allotment, the upgrade occurs the following month month. Overages are charged based on the package subscription active at the time of their being incurred.
Upgrades may be triggered in-app, and they will go into effect the following month. Downgrades require communication with Genesis Digital'ssupport portal to ensure assets are reduced below package requirements. They will also go into effect the following month.
Genesis Digital's refund policies vary depending on the product as follows:
Creating a Cancellation request: A request to cancel a Genesis Digital application must be initiated at least 10 days prior to the next invoice date. Any request to cancel an Genesis Digital application must be made via our customer support portal with a Genesis Digital representative at least 10 days prior to the next invoice date. Customers are encouraged to keep records of all communications regarding cancellation. Simply canceling the credit/debit card associated with an Genesis Digital account does not cancel the account. Genesis Digital will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third party collection service. It is imperative that you chat with an Genesis Digital representative or submit an online ticket through the cancellation form if you wish to initiate cancellation of your Genesis Digital account.
Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.
Each Genesis Digital customer agrees to provide Genesis Digital 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Genesis Digital receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before Genesis Digital has been given a chance to resolve the issue, Genesis Digital has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Genesis Digital, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Genesis Digital retains the right to collect on any Services or fees that are due. Genesis Digital may submit any disputed amounts to a collection agency. Once a chargeback has been received, Genesis Digital has the right to suspend the account until the matter is resolved.Updated March 5, 2018